ActiveDraftQuality

Quality Metrics

The signals that tell us whether quality is improving or slipping.

StatusActive

MaturityDraft

DifficultyIntermediate

Versionv0.1.0

Reading Time5 min

Last Updated2026-07-01

#metrics#quality#measurement

Overview

Quality metrics are the signals QA tracks to evaluate process health and quality impact — from defect density and time to resolution to approval turnaround and delivery predictability — reviewed monthly and shared with team leads quarterly to drive improvement, not blame.

Why This Exists

Without measurement, quality is an opinion. A small set of leading, outcome, and risk indicators shows whether the process is actually working and where to improve — and keeps the focus on process improvement rather than punishment.